Leadership of customer-driven TQM : a handbook for managers / J. Nicholls

Nicholls, J.

Leadership of customer-driven TQM : a handbook for managers / J. Nicholls - Cheltenham (Reino Unido) : Stanley Thornes, 1994 - 56 leaves - Originally published: Technical Communications, 1992 .

0-7487-1865-6


Total quality management
Control de calidad--Tratados, manuales, etc.

658.812

Con tecnología Koha