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Thompson, Harvey.

Who stole my customer?? winning strategies for creating and sustaining customer loyalty / [Recurso electrónico] : Winning strategies for creating and sustaining customer loyalty Harvey Thompson. - Upper Saddle River, NJ : Pearson Prentice Hall, c2004. - xiv, 210 p. : ill. ; 24 cm.

Includes index.

Restringido a usuarios de la UCA




Electronic reproduction.
Boston, MA :
Safari,
2004.
Available via World Wide Web.


Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

ISBN:

LCCN:

Subjects--Topical Terms:
Consumer satisfaction.
Customer loyalty.
Customer relations.

Dewey Class. No.: 658.8/343