Information technology-enabled global customer service [Recurso electrónico] / [edited by] Tapio Reponen. - Hershey : Idea Group Pub., c2003. - ii, 288 p. : ill. ; 26 cm.

Includes bibliographical references and index.

Restringido a usuarios de la UCA




Electronic reproduction.
Boston, MA :
Safari,
2003.
Available via World Wide Web.


Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.






Customer services--Technological innovations--Management.
Electronic commerce.
Information resources management.
Information technology--Management.
International business enterprises--Communication systems--Management.
Internet.
Intranets (Computer networks)

658.8/12/0285

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