Investigating workplace discourse / Almut Koester
Koester, Almut
Investigating workplace discourse / Almut Koester - London : Routledge, 2006 - XII, 183 p. ; 23 cm. - Domains of discourse .
Indice
Bibliografía: p. [167]-178
Exploring the characteristics of different types of workplace conversations, including decision-making, training, briefing or making arrangements, this enthralling account pays particular attention to interactions with a more social focus, such as small talk or office gossip. Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods, involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace.
0-415-36471-X
Comunicación en la empresa
Investigating workplace discourse / Almut Koester - London : Routledge, 2006 - XII, 183 p. ; 23 cm. - Domains of discourse .
Indice
Bibliografía: p. [167]-178
Exploring the characteristics of different types of workplace conversations, including decision-making, training, briefing or making arrangements, this enthralling account pays particular attention to interactions with a more social focus, such as small talk or office gossip. Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods, involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace.
0-415-36471-X
Comunicación en la empresa