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CEM customer experience management : como optimizar la gestión de la experiencia del cliente / Bernd Schmitt

Schmitt, Bernd.
Material type: materialTypeLabelComputer file; Format: braille Publisher: México : Mcgraw-hill Interamericana, 2004Description: 242 p. , 23 cm.ISBN: 970-10-4599-8.Subject(s): Marketing | Empresas -- Clientes
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Item type Home library Call number Status Loan Date due Barcode Item holds
658.8/SCH/cem (Browse shelf) Available   Shelving location | Bibliomaps® PREST. LIBROS 3740566866
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