When customers talk [Recurso electrónico] : --turn what they tell you into sales / T. Scott Gross & BIGresearch.

By: Gross, T. Scott
Material type: TextText; Format: electronic available online remotePublisher: Chicago : Dearborn Trade Pub., c2005Description: xi, 207 p. ; 23 cmSubject(s): Customer relations | Customer servicesAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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Includes index.

We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Clichâe or reality?.

Restringido a usuarios de la UCA

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2005. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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