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Calming upset customers [Recurso electrónico] : staying effective during unpleasant situations / Rebecca L. Morgan.

Morgan, Rebecca L.
Material type: materialTypeLabelBook; Format: electronic available online remoteSeries: Fifty-Minute series: Publisher: Menlo Park, CA : Crisp Publications, c2003Edition: 3rd ed.Description: xiv, 82 p. : ill. ; 26 cm.Subject(s): Consumer complaints | Customer servicesAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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Includes bibliographical references (p. 80).

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Electronic reproduction. Boston, MA : Safari, 2003. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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