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Customer satisfaction [Recurso electrónico] : practical tools for building important relationships / Dru Scott.

Scott, Dru.
Material type: materialTypeLabelBook; Format: electronic available online remoteSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c2000Edition: 3rd ed.Description: viii, 118 p. : ill. ; 26 cm.Subject(s): Consumer satisfaction | Customer relationsAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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Includes bibliographical references.

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Electronic reproduction. Boston, MA : Safari, 2000. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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