The CRM handbook [Recurso electrónico] : a business guide to customer relationship management / Jill Dychâe.
By: Dychâe, Jill
Material type:

Includes bibliographical references (p. 281-286) and index.
Restringido a usuarios de la UCA
Available also in a print edition.
Electronic reproduction. Boston, MA : Safari, 2002. Available via World Wide Web.
Modo de acceso: World Wide Web.
Made available through: Safari Books Online, LLC.
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