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Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.

Martin, William B.
Material type: materialTypeLabelBook; Format: electronic available online remoteSeries: Fifty-Minute series: Publisher: Menlo Park, CA : Crisp Publications, c2001Edition: 4th ed.Description: viii, 110 p. : ill. ; 26 cm.Subject(s): Customer relations -- Programmed instruction | Customer services -- Programmed instructionAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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Includes bibliographical references (p. 107).

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Electronic reproduction. Boston, MA : Safari, 2001. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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