Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.
By: Martin, William B
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Includes bibliographical references (p. 107).
Restringido a usuarios de la UCA
Available also in a print edition.
Electronic reproduction. Boston, MA : Safari, 2001. Available via World Wide Web.
Modo de acceso: World Wide Web.
Made available through: Safari Books Online, LLC.
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