Everyone is a customer [Recurso electrónico] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

By: Shuman, Jeffrey C, 1945-
Material type: TextText; Format: electronic available online remotePublisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Description: xxiii, 210 p. : ill. ; 24 cmSubject(s): Customer relationsAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
Tags from this library: No tags from this library for this title. Log in to add tags.
    Average rating: 0.0 (0 votes)
No physical items for this record

Includes bibliographical references (p. 199-201) and index.

Restringido a usuarios de la UCA

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2002. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

There are no comments for this item.

to post a comment.

Powered by Koha