Accelerating customer relationships [Recurso electrónico] : using CRM and relationship technologies / Ronald S. Swift.
By: Swift, Ronald S
Material type:

Includes bibliographical references (p. [432]-456) and index.
Restringido a usuarios de la UCA
Available also in a print edition.
Electronic reproduction. Boston, MA : Safari, 2000. Available via World Wide Web.
Modo de acceso: World Wide Web.
Made available through: Safari Books Online, LLC.
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