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IT services [Recurso electrónico] : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews.

Tardugno, Anthony F.
Material type: materialTypeLabelBook; Format: electronic available online remoteSeries: Enterprise computing series.Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2000Description: xvii, 201 p. : ill. ; 25 cm.Subject(s): Computer industry -- Customer services | Computer service industryAdditional physical formats: No titleDDC classification: 004/.068/8 Online resources: Texto completo Available also in a print edition.
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Includes bibliographical references and index.

Restringido a usuarios de la UCA

Electronic reproduction. Boston, MA : Safari, 2000. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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