The customer differential [Recurso electrónico] : the complete guide to implementing customer relationship management / Melinda Nykamp.
By: Nykamp, Melinda
Material type:

Includes index.
Restringido a usuarios de la UCA
Available also in a print edition.
Electronic reproduction. Boston, MA : Safari, 2001. Available via World Wide Web.
Modo de acceso: World Wide Web.
Made available through: Safari Books Online, LLC.
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