The customer differential [Recurso electrónico] : the complete guide to implementing customer relationship management / Melinda Nykamp.

By: Nykamp, Melinda
Material type: TextText; Format: electronic available online remotePublisher: New York : AMACOM, c2001Description: x, 212 p. : ill. ; 24 cmSubject(s): Customer relations -- Management | Data miningAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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Includes index.

Restringido a usuarios de la UCA

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2001. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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