Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson.

By: Gerson, Richard F
Material type: TextText; Format: electronic available online remoteSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c1998Edition: Rev. edDescription: 108 p. : ill. ; 26 cmSubject(s): Customer relations | Customer servicesAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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"Effective programs for retaining your customers"--Cover.

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Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 1998. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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