Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

By: Martin, William B
Material type: TextText; Format: electronic available online remoteSeries: Fifty-Minute series; ebrary electronic booksPublisher: Los Altos, Calif. : Crisp, c1989Description: viii, 94 p. : illSubject(s): Customer relations | Customer services -- ManagementAdditional physical formats: No titleOnline resources: Texto completo Available also in a print edition.
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Includes bibliographical references.

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Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 1989. Available via World Wide Web.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2004. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

Modo de acceso: World Wide Web.

SYSTEM REQUIREMENTS: internet access, World Wide Web browser, ebrary Reader software (download once from the site)

Made available through: Safari Books Online, LLC.

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