Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.
By: Martin, William B
Material type:

Includes bibliographical references.
Restringido a usuarios de la UCA
Available also in a print edition.
Electronic reproduction. Boston, MA : Safari, 1989. Available via World Wide Web.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2004. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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Made available through: Safari Books Online, LLC.
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