Customer relationship management [Recurso electrónico] : getting it right! / Judith W. Kincaid.

By: Kincaid, Judith W
Material type: TextText; Format: electronic available online remoteSeries: Hewlett-Packard professional booksPublisher: Upper Saddle River, N.J. : Prentice Hall PTR, 2003Description: xxvii, 480 p. : ill. ; 24 cmSubject(s): Customer relations -- ManagementAdditional physical formats: No titleDDC classification: 658.812 Online resources: Texto completo Available also in a print edition.
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Includes index.

Restringido a usuarios de la UCA

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2003. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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