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Measuring customer satisfaction [Recurso electrónico] / Richard F. Gerson.

Gerson, Richard F.
Material type: materialTypeLabelBook; Format: electronic available online remoteSeries: Fifty-Minute series.Publisher: Menlo Park, Calif. : Crisp Publications, c1993Description: ix, 112 p. : ill. ; 26 cm.Subject(s): Consumer satisfaction | Customer services -- EvaluationAdditional physical formats: No titleDDC classification: 658.8/12 Online resources: Texto completo Available also in a print edition.
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Electronic reproduction. Boston, MA : Safari, 1993. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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