Information technology-enabled global customer service [Recurso electrónico] / [edited by] Tapio Reponen.

Material type: TextText; Format: electronic available online remotePublisher: Hershey : Idea Group Pub., c2003Description: ii, 288 p. : ill. ; 26 cmSubject(s): Customer services -- Technological innovations -- Management | Electronic commerce | Information resources management | Information technology -- Management | International business enterprises -- Communication systems -- Management | Internet | Intranets (Computer networks)Additional physical formats: No titleDDC classification: 658.8/12/0285 Online resources: Texto completo Available also in a print edition.
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Includes bibliographical references and index.

Restringido a usuarios de la UCA

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2003. Available via World Wide Web.

Modo de acceso: World Wide Web.

Made available through: Safari Books Online, LLC.

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