Índice

Bibliografía: p. [227]-237

What teachers, police, City 'high flyers', along with the majority of the workforce have in common is that their performance is increasingly being managed, monitored and measured. This is for a number of reasons. Within the public sector, the 'Modernising Government' agenda has raised the emphasis on outcomes and measures of success. Within the private sector, concern with 'shareholder value' has put pressure on organisations to predict and deliver business improvements. "Managing and Measuring Performance" examines how attitudes have changed and how performance management approaches have in turn evolved both in terms of sophistication and their degree of integration with people management practice. Looking at the principles and practice of performance management, the authors describe the 'typical' performance management cycle, including results of their empirical work and surveys, and include numerous case studies in this essential guide to contemporary performance management practice.