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This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.

Índice: Preface - Introduction - Acknowledgements - The Process of Communication - Speaking Effectively - Listening - Human Interaction and Non-Verbal Communication - Telephone, Voicemail and Mobile - Interviewing - Being Interviewed for a Job - Communicating in Groups - Running and Taking Part in Meetings - Giving a Talk or Presentation - Using Visual Aids - Faster Reading - Better Reading - Writing/Emailing Business Letters - Applying for a Job by Post or Email - Writing/Emailing Reports - Emails - Notes or 'Memos', Messages, Attachments, Forms and Questionnaires - Visual Communication - Getting to Grips with Gr... Etc.