TY  - BOOK
AU  - Nicholls,J.
TI  - Leadership of customer-driven TQM: a handbook for managers 
T2  - Originally published: Technical Communications, 1992
SN  - 0-7487-1865-6
PY  - 1994///
CY  - Cheltenham (Reino Unido)
PB  - Stanley Thornes
KW  - Total quality management
KW  - Control de calidad
KW  - Tratados, manuales, etc
ER  -