TY  - BOOK
AU  - Hunnebeck,Lou
AU  - Rudd,Colin
AU  - Lacy,Shirley
AU  - Hanna,Ashley
TI  - ITIL service design
T2  - ITIL
SN  - 0113313055 
PY  - 2011///
CY  - London
PB  - TSO
KW  - Information technology
KW  - Management
KW  - Business enterprises
KW  - Computer industry
KW  - Eficacia organizacional
KW  - Tecnología de la información
KW  - Electronic office machine industry
KW  - Customer services
N1  - At head of title: Best management practice; Includes index
ER  -