TY  - BOOK
AU  - Steinberg,Randy
AU  - Rudd,Colin
AU  - Lacy,Shirley
AU  - Hanna,Ashley
TI  - ITIL service operation
T2  -  ITIL
SN  - 0113313071 
U1  - 004.0688 
PY  - 2011///
CY  - London
PB  - TSO
KW  - Computer industry
KW  - Electronic office machine industry
KW  - Customer services
KW  - Management
KW  - Eficacia organizacional
KW  - Tecnología de la información
N1  - At head of title: Best management practice; Includes index; Includes bibliographical references (p. 305) and index
ER  -