TY  - BOOK
AU  - Rosing,Mark Von
AU  - Scheer,August-Wilhelm
AU  - Scheel,Henrik Von
TI  - The complete business process handbook
SN  - 9780127999593
PY  - 2014///
CY  - Waltham, MA
PB  - Morgan Kaufmann
KW  - Empresas
KW  - Gestión
KW  - Sistemas de información en la gestión
KW  - Planificación empresarial
KW  - Eficacia organizacional
N1  - Índice; Bibliografía
N2  - The Business Process Management Handbook reveals new academic research and the most comprehensive theoretical picture on the contemporary state-of-the-art in Business Process Management (BPM). Expert authors, consultants, and professors Mark von Rosing and Henrik von Scheel bridge theory with how BPM is applied today and how to work with it. This book is the only complete handbook in BPM and provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, you will understand how BPM works and how you can best use it to your advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology.                                    Learn what business process management (BPM) is and how to get started.Link strategy to operations with value driven BPM. Get a strong overview of BPM Anatomy with an in-depth look at how to think, work, and model to drive value. Explore comprehensive frameworks, methods and approaches. Discover technology, methodology, governance, process-based implementation content, and performance & value metrics.Uncover ground-breaking new research on BPM best practices, LEADing practices and outperformers vs. underperformers.Benefit from sixteen award winning real-life examples with detailed cases of LEADing practices early adopters.Understand and avoid the common pitfalls that lead to failed BPM projects, and ultimately, poor BPM adoption.INDICE: Foreword P 1: STRATEGIC PERSPECTIVE Ch 1. Introduction to BPM P 2: HOW HAS THE PROCCESS THINKING EVOLVED Ch 2. Phase 1: Early process thinkers Ch 3. Phase 2: Historical development of processes Ch 4. Phase 3: Different process methodologies P 3: HOW COMPANIES WORK WITH PROCESSES Ch 5: Status Quo on BPM P 4: LEADing AND BEST PROCESSSER PRACTICES Ch 6. The Leading Framework Practices: way of thinking Ch 7. The Leading Method Practices: way of working Ch 8. The Leading Approach Practices: way of modelling P 5: LEADing Practice examples Ch 9. Learning from the leaders (16 Cases preceded by a foreword) P 6: EPILOGUE
ER  -