TY  - BOOK
AU  - Johnson,H.Thomas
TI  - Relevance regained: from top-down control to bottom-up empowerment 
SN  - 0-02-916555-5
U1  - 658 20
PY  - 1992///
CY  - New York
PB  - Free Press
KW  - Industrial management
KW  - Data processing
KW  - Management information systems
KW  - Customer relations
KW  - Total quality management
KW  - Suggestion systems
KW  - Managerial accounting
KW  - Competition
KW  - Contabilidad de gestión
KW  - Industria
KW  - Organización
N1  - Includes bibliographical references (p. 207-216) and index; Contents: Information, action, and business performance -- Remote-control management in the Dark Age of relevance lost -- Consequences of remote-control management -- Imperatives of competition--past and present -- Becoming responsive by building long-term customer relationships -- Becoming flexible by empowering workers to remove constraints -- Management information for competitive excellence -- Activity-based cost management : relevance lost déjà vu -- Putting an improvement process in place -- New frontiers for business education -- The information revolution revisited -- Appendix: Where to turn for help
ER  -