TY  - BOOK
AU  - Oakland,John S
TI  - Total quality management: the route to improving performance 
SN  - 0-7506-0993-1
U1  - 658.5/62 20
PY  - 1995///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Total quality management
KW  - Control de calidad
KW  - Calidad
N1  - Includes bibliographical references (p. [448]-456) and index
ER  -