TY  - BOOK
AU  - Thompson,Harvey
TI  - Who stole my customer??: winning strategies for creating and sustaining customer loyalty / 
U1  - 658.8/343 22
PY  - 2004///
CY  - Upper Saddle River, NJ : 
PB  - Pearson Prentice Hall, 
KW  - Consumer satisfaction
KW  - Customer loyalty
KW  - Customer relations
N1  - Includes index; Restringido a usuarios de la UCA; Available also in a print edition; Electronic reproduction.; Boston, MA :; Safari,; 2004.; Available via World Wide Web
UR  - http://proquestcombo.safaribooksonline.com/?uiCode=unicadiz&xmlId=0-13-145356-4#############
ER  -