TY  - BOOK
AU  - Nykamp,Melinda
TI  - The customer differential: the complete guide to implementing customer relationship management / 
U1  - 658.8/12 21
PY  - 2001///
CY  - New York : 
PB  - AMACOM, 
KW  - Customer relations
KW  - Management
KW  - Data mining
N1  - Includes index; Restringido a usuarios de la UCA; Available also in a print edition; Electronic reproduction.; Boston, MA :; Safari,; 2001.; Available via World Wide Web
UR  - http://proquestcombo.safaribooksonline.com/?uiCode=unicadiz&xmlId=081440622X################
ER  -