TY - BOOK AU - Goldenberg,Barton J. TI - CRM automation U1 - 658.8/12 21 PY - 2002/// CY - Upper Saddle River, NJ : PB - Prentice Hall PTR, KW - Customer relations KW - Data processing KW - Marketing N1 - Includes index; Restringido a usuarios de la UCA; Available also in a print edition; Electronic reproduction.; Boston, MA :; Safari,; 2002.; Available via World Wide Web UR - http://proquestcombo.safaribooksonline.com/?uiCode=unicadiz&xmlId=0-13-008851-X############# ER -