TY  - BOOK
TI  - Information technology-enabled global customer service
U1  - 658.8/12/0285 21
PY  - 2003///
CY  - Hershey : 
PB  - Idea Group Pub., 
KW  - Customer services
KW  - Technological innovations
KW  - Management
KW  - Electronic commerce
KW  - Information resources management
KW  - Information technology
KW  - International business enterprises
KW  - Communication systems
KW  - Internet
KW  - Intranets (Computer networks)
N1  - Includes bibliographical references and index; Restringido a usuarios de la UCA; Available also in a print edition; Electronic reproduction.; Boston, MA :; Safari,; 2003.; Available via World Wide Web
UR  - http://proquestcombo.safaribooksonline.com/?uiCode=unicadiz&xmlId=1591400481################
ER  -