TY  - BOOK
AU  - Koester,Almut
TI  - Investigating workplace discourse
T2  - Domains of discourse
SN  - 0-415-36471-X
PY  - 2006///
CY  - London
PB  - Routledge
KW  - Comunicación en la empresa
N1  - Indice; Bibliografía: p. [167]-178
N2  - Exploring the characteristics of different types of workplace conversations, including decision-making, training, briefing or making arrangements, this enthralling account pays particular attention to interactions with a more social focus, such as small talk or office gossip. Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods, involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace
ER  -