TY  - BOOK
AU  - Doherty,Nora
AU  - Guyler,Marcelas
TI  - The essential guide to workplace mediation and conflict resolutio
SN  - 0-7494-5019-3
PY  - 2008///
CY  - London
PB  - Kogan Page
KW  - Gestión de conflictos
N2  - The Essential Guide to Workplace Mediation and Conflict Resolution  is a practical guide to help implement and succeed in workplace mediation and conflict resolution.   The Essential Guide to Workplace Mediation and Conflict Resolution  examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies
ER  -