TY - BOOK AU - Scott,Vivian TI - Workplace conflict resolution essentials T2 - For Dummies SN - 9780730319450 PY - 2015/// CY - Milton, Qld PB - Wiley Publishing Australia KW - Conflict management KW - Mediation and conciliation, Industrial KW - Personnel management KW - Work environment KW - Mediación KW - Gestión de personal KW - Empresas KW - Gestión KW - Gestión de conflictos ER -