Índice

Bibliografía: p. 204-208

INDICE: Dedication. Introduction. Key Concepts. ESI. Collaborative Intelligence. Emotional Literacy for Your Team. The Geography of the Emotionally Intelligent Team. What Motivates Behavior? Perfection Not Required. CHAPTER ONE: WHY EMOTIONAL INTELLIGENCE IS SO VALUABLE FOR TEAMS. Significant Perks for Teams and Their Members. What is a Team? What is Emotional and Social Intelligence? Should We Measure Emotional Intelligence? What Are Emotions. Developing Your Teams ESI. CHAPTER TWO: THE BUSINESS CASE FOR TEAM EMOTIONAL INTELLIGENCE. Anger or Positive Attitude-It Matters. Follow the Leader. EI and Team Performance. From Research to Reality. CHAPTER THREE: THE FIRST SKILL: TEAM IDENTITY. What Identity Is For Teams. The Seven Ingredients of Team Identity. Why Teams Need an Identity. How the Mural Team Applied the Ingredients to Build Identity. Benefits and Downsides to Creating Team Identity. Team Identification Creates Energy. Which Hat Am I Wearing - Do I Really Need Hats? Team Identity Facilitates Meaning. Team Identity Contributes to Loyalty, Trust, Fun, and Cohesiveness. Potential Downsides to Team Identity. Identity Requires Understanding. Team Stages and ESI. Tips for Growing your Teams Identity. CHAPTER FOUR: THE SECOND SKILL: MOTIVATION. What Motivation Is for Teams. The Seven Ingredients of Motivation. How the Team Applied Motivation. Why Teams Need Motivation. Benefits and Downsides of Motivation. Understanding the Process of Motivation. Motivation, Parts, and Self Talk. The Motivation of Social Pain. Change Hurts. Tips for Growing Your Teams Motivational Skills. CHAPTER FIVE: THE THIRD SKILL: EMOTIONAL AWARENESS. What Emotional Awareness is for Teams. The Six Ingredients of Emotional Awareness. Why Teams Need Emotional Awareness. How the Team Applied the Ingredients. Exposing the Process of Emotional Awareness. Emotional Contagion. Social Awareness. Using Your Reflective Skills. Strategies for Team Awareness. Whole Mind Perceiving. Introverts and Extroverts - Engaging and Avoiding the Team Dance. Tips for Growing Your Teams Emotional Awareness. CHAPTER SIX: THE FOURTH SKILL: COMMUNICATION. What Communication is for Teams. The Eight Ingredients of Communication. Why Teams Need Good Communications. How the Team Applied the Ingredients. The Four Components of Effective Communications. Purpose. Form. Content. Process. The Senders Responsibilities. The Receivers Responsibilities. Why Does All This Matter, and When? Tips for Growing Your Teams Communications Skills. CHAPTER SEVEN: THE FIFTH SKILL: STRESS TOLERANCE. What Stress Tolerance is for Teams. The Seven Ingredients of Stress Tolerance for Teams. Why Teams Need Stress Tolerance. How the Team Applied the Seven Ingredients. Additional Benefits. The Downsides. Tips for Teams on Building Stress Tolerance. CHAPTER EIGHT: THE SIXTH SKILL: CONFLICT RESOLUTION. What Conflict Resolution Is for Teams: Evolutions Sharpest Tool. The Nine Ingredients of Team Conflict Resolution. Why Teams Need