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1.
Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

by Martin, William B.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

2.
Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.

by Martin, William B.

Edition: 4th ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2001Online access: Texto completo Availability: No items available

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