Biblioteca UCA catalog › Results of search for 'su:"Customer relations."'

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	1.	Accelerating customer relationships [Recurso electrónico] : using CRM and relationship technologies / Ronald S. Swift. by Swift, Ronald S. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall PTR, c2000Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	2.	Everyone is a customer [Recurso electrónico] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg. by Shuman, Jeffrey C, 1945-. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	3.	The relationship advantage [Recurso electrónico] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus. by Stevenson, Tom, 1943-. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago : Dearborn, c2003Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	4.	Customer satisfaction [Recurso electrónico] : practical tools for building important relationships / Dru Scott. by Scott, Dru. Edition: 3rd ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	5.	The CRM handbook [Recurso electrónico] : a business guide to customer relationship management / Jill Dychâe. by Dychâe, Jill. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Boston : Addison Wesley, c2002Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	6.	When customers talk [Recurso electrónico] : --turn what they tell you into sales / T. Scott Gross & BIGresearch. by Gross, T. Scott. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	7.	Beyond selling value [Recurso electrónico] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch. by Shonka, Mark. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2002Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	8.	Creating customer evangelists [Recurso electrónico] : how loyal customers become a volunteer sales force / Ben McConnell, Jackie Huba. by McConnell, Ben. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2003Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	9.	Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson. by Gerson, Richard F. Edition: Rev. ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	10.	From selling to serving [Recurso electrónico] : the essence of client creation / Lou Cassara. by Cassara, Lou. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Publishing, c2004Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	11.	Customer relationship management [Recurso electrónico] : getting it right! / Judith W. Kincaid. by Kincaid, Judith W. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, 2003Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	12.	Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	13.	The customer differential [Recurso electrónico] : the complete guide to implementing customer relationship management / Melinda Nykamp. by Nykamp, Melinda. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : AMACOM, c2001Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	14.	CRM automation [Recurso electrónico] / Barton J. Goldenberg. by Goldenberg, Barton J. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall PTR, c2002Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	15.	Who stole my customer?? [Recurso electrónico] : winning strategies for creating and sustaining customer loyalty / Harvey Thompson. by Thompson, Harvey. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, c2004Other title: Winning strategies for creating and sustaining customer loyalty.Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	16.	Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin. by Martin, William B. Edition: 4th ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2001Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	17.	Permission-based E-mail marketing that works! [Recurso electrónico] / Kim MacPherson. by MacPherson, Kim. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade, c2001Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	18.	Legendary brands [Recurso electrónico] : unleashing the power of storytelling to create a winning marketing strategy / Laurence Vincent. by Vincent, Laurence. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2002Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	19.	Strategies that win sales [Recurso electrónico] : best practices of the world's leading organizations / Mark Marone & Seleste Lunsford. by Marone, Mark D. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)
	20.	Making the client connection [Recurso electrónico] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony. by DeMoss, Gary. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2004Online access: Texto completo Availability: No items available Log in to add tags Add to cart (remove)

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