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Customer satisfaction [Recurso electrónico] : practical tools for building important relationships / Dru Scott.

by Scott, Dru.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: Texto completo Availability: No items available

2.
Who stole my customer?? [Recurso electrónico] : winning strategies for creating and sustaining customer loyalty / Harvey Thompson.

by Thompson, Harvey.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, c2004Other title: Winning strategies for creating and sustaining customer loyalty.Online access: Texto completo Availability: No items available

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