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1.
The CRM handbook [Recurso electrónico] : a business guide to customer relationship management / Jill Dychâe.

by Dychâe, Jill.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston : Addison Wesley, c2002Online access: Texto completo Availability: No items available

2.
Customer relationship management [Recurso electrónico] : getting it right! / Judith W. Kincaid.

by Kincaid, Judith W.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, 2003Online access: Texto completo Availability: No items available

3.
Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

by Martin, William B.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

4.
The customer differential [Recurso electrónico] : the complete guide to implementing customer relationship management / Melinda Nykamp.

by Nykamp, Melinda.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2001Online access: Texto completo Availability: No items available

5.
Strategies that win sales [Recurso electrónico] : best practices of the world's leading organizations / Mark Marone & Seleste Lunsford.

by Marone, Mark D.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

6.
Making the client connection [Recurso electrónico] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony.

by DeMoss, Gary.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2004Online access: Texto completo Availability: No items available

7.
The prime solution [Recurso electrónico] : close the value gap, increase margins, and win the complex sale / Jeff Thull.

by Thull, Jeff, 1949-.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

8.
HR from the heart [Recurso electrónico] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney.

by Sartain, Libby, 1954-.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2003Online access: Texto completo Availability: No items available

9.
Relevance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson

by Johnson, H. Thomas, 1938-.

Material type: Text Text; Format: print Publisher: New York : Free Press, 1992Availability: Items available for loan: 07. BIBLIOTECA CIENCIAS SOCIALES Y JURÍDICAS (1). Location(s): 65.012.4/JOH/rel.

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