ITIL service transition / [Cabinet Office ; author, Stuart Rance ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna].
Tipo de material:
TextoSeries ITILDetalles de publicación: London : TSO (The Stationery Office), 2011. Edición: 2ª ed.Descripción: xii, 347 p. ; 28 cmISBN: 9780113313068 ; 0113313063 Otro título: Information technology infrastructure library Service transitionTema(s): Computer industry | Electronic office machine industry -- Customer services -- ManagementResumen: This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
| Tipo de ítem | Biblioteca de origen | Signatura | Info Vol | URL | Estado | Fecha de vencimiento | Código de barras | Reserva de ítems |
|---|---|---|---|---|---|---|---|---|
| Monografías | 03. BIBLIOTECA INGENIERÍA PUERTO REAL | 658.5/ITI (Navegar estantería(Abre debajo)) | v. 1 | Texto completo | Prestado | 31/01/2025 | 3744060267 |
Total de reservas: 0
This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
At head of title: Best management service.
Includes index.
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