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1.
CEM customer experience management : como optimizar la gestión de la experiencia del cliente / Bernd Schmitt

by Schmitt, Bernd.

Material type: Computer file Computer file; Format: braille Publisher: México : Mcgraw-hill Interamericana, 2004Availability: Items available for loan: 07. BIBLIOTECA CIENCIAS SOCIALES Y JURÍDICAS (1). Location(s): 658.8/SCH/cem.

2.
Experiential marketing : [cómo conseguir que los clientes identifiquen en su marca sensaciones-sentimientos, pensamientos-actuaciones, relaciones] / Bern H. Schmitt.

by Schmitt, Bernd H.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Barcelona : Deusto, 2006Availability: No items available Checked out (1).

3.
There's no business that's not show business [Recurso electrónico] : marketing in an experience culture / Bernd H. Schmitt, David L. Rogers, Karen Vrotsos.

by Schmitt, Bernd.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Financial Times Prentice Hall, c2004Online access: Texto completo Availability: No items available

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