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1. Telemarketing tips from A to Z [Recurso electrónico] : how to make every call a winner! / Nancy Friedman. by Friedman, Nancy J. Material type Libro; Format: electrónico Publication: Menlo Park, Calif. : Crisp Publications, 2001 Physical description: x, 70 p. : 26 cm. Availability: No items available:

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2. Telephone skills from A to Z [Recurso electrónico] : the telephone doctor phone book / Nancy J. Friedman. by Friedman, Nancy J. Material type Libro; Format: electrónico Publication: Menlo Park, Calif. : Crisp Learning, 2000 Physical description: x, 100 p. : 26 cm. Availability: No items available:

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