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1. GuÍa de servicios en restaurantes : calidad en los servicios / William B. Martin. by Martin, William B. Material type Libro; Format: impreso Publication: México D.F : Trillas, 1991 Physical description: 82 p ; 26 cm Availability: Items available: 01. BIBLIOTECA CAMPUS JEREZ [Tu-627] (1),

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2. Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin. by Martin, William B. Material type Libro; Format: electrónico Publication: Menlo Park, CA : Crisp Publications, 2001 Physical description: viii, 110 p. : 26 cm. Availability: No items available:

3. Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B. Material type Libro; Format: electrónico Publication: Los Altos, Calif. : Crisp, 1989 Physical description: viii, 94 p. : Availability: No items available:

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