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1. Customer satisfaction [Recurso electrónico] : practical tools for building important relationships / Dru Scott. by Scott, Dru. Material type Libro; Format: electrónico Publication: Menlo Park, Calif. : Crisp Publications, 2000 Physical description: viii, 118 p. : 26 cm. Availability: No items available:

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2. Measuring customer satisfaction [Recurso electrónico] / Richard F. Gerson. by Gerson, Richard F. Material type Libro; Format: electrónico Publication: Menlo Park, Calif. : Crisp Publications, 1993 Physical description: ix, 112 p. : 26 cm. Availability: No items available:

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