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1. Customer satisfaction [Recurso electrónico] : practical tools for building important relationships / Dru Scott. by Scott, Dru. Material type Libro; Format: electrónico Publication: Menlo Park, Calif. : Crisp Publications, 2000 Physical description: viii, 118 p. : 26 cm. Availability: No items available:

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2. Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin. by Martin, William B. Material type Libro; Format: electrónico Publication: Menlo Park, CA : Crisp Publications, 2001 Physical description: viii, 110 p. : 26 cm. Availability: No items available:

3. Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson. by Gerson, Richard F. Material type Libro; Format: electrónico Publication: Menlo Park, Calif. : Crisp Publications, 1998 Physical description: 108 p. : 26 cm. Availability: No items available:

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