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1. Accelerating customer relationships [Recurso electrónico] : using CRM and relationship technologies / Ronald S. Swift. by Swift, Ronald S. Material type Libro; Format: electrónico Publication: Upper Saddle River, NJ : Prentice Hall PTR, 2000 Physical description: xxi, 480 p. : 25 cm. Availability: No items available:

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2. CRM automation [Recurso electrónico] / Barton J. Goldenberg. by Goldenberg, Barton J. Material type Libro; Format: electrónico Publication: Upper Saddle River, NJ : Prentice Hall PTR, 2002 Physical description: xxiv, 294 p. : 24 cm. Availability: No items available:

3. Customer relationship management [Recurso electrónico] : getting it right! / Judith W. Kincaid. by Kincaid, Judith W. Material type Libro; Format: electrónico Publication: Upper Saddle River, N.J. : Prentice Hall PTR, 2003 Physical description: xxvii, 480 p. : 24 cm. Availability: No items available:

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