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1. When customers talk [Recurso electrónico] : --turn what they tell you into sales / T. Scott Gross & BIGresearch.

Gross, T. Scott.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

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2. Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.

Martin, William B.

Edition: 4th ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2001Online access: Texto completo Availability: No items available

3. Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson.

Gerson, Richard F.

Edition: Rev. ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: Texto completo Availability: No items available

4. Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

Martin, William B.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

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