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1. Information technology-enabled global customer service [Recurso electrónico] / [edited by] Tapio Reponen.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hershey : Idea Group Pub., c2003Online access: Texto completo Availability: No items available

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2. ITIL service design / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].

Hunnebeck, Lou | Rudd, Colin | Lacy, Shirley | Hanna, Ashley.

Edition: 2nd ed., Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : TSO, cop. 2011Other title: Information technology infrastructure library service design.Availability: No items available Checked out (1).

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