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1.
E-business 2.0 [Recurso electrónico] : roadmap for success / Ravi Kalakota and Marcia Robinson.

by Kalakota, Ravi.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston, MA : Addison-Wesley, c2001Online access: Texto completo Availability: No items available

2.
The CRM handbook [Recurso electrónico] : a business guide to customer relationship management / Jill Dychâe.

by Dychâe, Jill.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston : Addison Wesley, c2002Online access: Texto completo Availability: No items available

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