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1.
Sales training basics [Recurso electrónico] / Elwood N. Chapman.

by Chapman, Elwood N.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1992Online access: Texto completo Availability: No items available

2.
Rate your skills as a manager [Recurso electrónico] : a Crisp assessment profile / editor, Michael Crisp.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1991Online access: Texto completo Availability: No items available

3.
Effective sales management [Recurso electrónico] : how to build a winning sales team / Tom Johnson.

by Johnson, Tom.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1990Online access: Texto completo Availability: No items available

4.
Leadership Sopranos style [Recurso electrónico] : how to become a more effective boss / Debbie Himsel.

by Himsel, Deborrah.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Chicago : Dearborn Trade, 2003Online access: Texto completo Availability: No items available

5.
Writing and implementing a marketing plan [Recurso electrónico] : a guide for small business owners / Richard F. Gerson.

by Gerson, Richard F.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1991Online access: Texto completo Availability: No items available

6.
Influencing others [Recurso electrónico] / William L. Nothstine.

by Nothstine, William L.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Menlo Park, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

7.
Training methods that work [Recurso electrónico] : a handbook for trainers / Lois B. Hart.

by Hart, Lois Borland.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1991Online access: Texto completo Availability: No items available

8.
Attacking absenteeism [Recurso electrónico] / Lynn Tylczak.

by Tylczak, Lynn.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1990Online access: Texto completo Availability: No items available

9.
Preparing for your interview [Recurso electrónico] : getting the job you want / Diane Berk.

by Berk, Diane.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, 1990Online access: Texto completo Availability: No items available

10.
Delivering knock your socks off service [Recurso electrónico] / Ron Zemke.

by Zemke, Ron.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : London : AMACOM ; McGraw-Hill, 2003Online access: Texto completo Availability: No items available

11.
Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

by Martin, William B.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

12.
Developing instructional design [Recurso electrónico] : a step-by-step guide to success / Geri McArdle ; [editor, Michael Crisp ; cartoons, Ralph Mapson].

by McArdle, Geri E. H.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Menlo Park, Calif. : Crisp, c1991Online access: Texto completo Availability: No items available

13.
Plan your work/work your plan [Recurso electrónico] / James R. Sherman.

by Sherman, James K.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1991Other title: Secrets for more productive planning..Online access: Texto completo Availability: No items available

14.
Process improvement [Recurso electrónico] : enhancing your organization's effectiveness / Eileen Flanigan, Jon Scott.

by Flanigan, Eileen.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Menlo Park, Calif. : Crisp, c1995Online access: Texto completo Availability: No items available

15.
Thinking on your feet [Recurso electrónico] : tools to communicate clearly and convincingly / Marlene Caroselli.

by Caroselli, Marlene.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Menlo Park, Calif. : Crisp, c1992Online access: Texto completo Availability: No items available

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